Black Opium Pink Glaze

Shipping Policy

YSL Beauty delivers to your requested address nationwide (*)(**). Delivery takes 2–5 business days, counted from the time we confirm your order until you receive it.

Shipping partner: TNSL Lastmile.

Shipping fees are displayed at Checkout and may be waived depending on ongoing promotions or order value.

(*) Orders are delivered to your door, except in the following cases: shared areas of apartment/high-rise buildings (delivery to the building lobby only), restricted-access areas (restricted office areas, military zones, border areas, etc.).

(**) Delivery coverage and timelines may vary depending on weather and epidemic conditions. We appreciate your understanding. Please contact us via the live chat on our website for more details.

Returns & Refunds Policy

1. Return Conditions

1.1 Refusal upon delivery: Upon receipt, please inspect the exterior of the package (box condition, packaging, seal) before signing. The carrier does not support open-box inspection upon delivery. You may refuse the delivery if:

• The packaging or shipping box is torn, dented or damaged;
• The seal has been broken or is not intact;
• The number of packages does not match your order.

1.2 Issues found after opening the package: As open-box inspection is not available upon delivery, you may request a return or exchange for issues that can only be identified after opening the package, including:

Note: Applicable only to products that remain sealed and unused.

• Manufacturing defects;
• Wrong product or shade delivered compared to your order;
• Missing quantity, accessories or gifts with purchase;
• Product damaged inside the package.

Request timeline and method: Please contact Customer Service within 5 business days from the date of successful delivery, with available proof (photos or video of the shipping label, packaging condition and the unboxing process).

Non-eligible cases: Apart from the cases stated in sections 1.1 and 1.2, YSL does not accept returns or exchanges, including:

• Products that have been unsealed and used;
• Requests for personal reasons (product not suitable, change of mind after purchase);
• Requests submitted after the 5-business-day period stated in section 1.2.

2. Refund Method

Refunds will be issued to your original payment method within 45–60 business days from the date the delivery is refused or the return request is confirmed.

Actual refund time may vary depending on your bank or card issuer.

For any questions regarding your refund status, please contact Customer Service via the details in the "Feedback & Complaint Handling" section.