FAQs

You can shop online right here on this website, or at YSL Beauty boutiques and counters nationwide. To find the location nearest you, please visit our Store Locator and enter your address.

Yes. With every qualifying online order, you will receive a complimentary sample. You can also visit a YSL Beauty boutique to receive professional advice and experience the products best suited to your skin.

Orders are processed quickly to reach you as soon as possible, so once placed, they usually cannot be modified or canceled. If you need assistance, please contact our Customer Care team via the Contact page as soon as possible so we can provide support where possible.

The website accepts popular payment methods in Vietnam, including domestic cards, international credit/debit cards (Visa, Mastercard...), and e-wallets supported at the checkout step. If you encounter any issues during payment, please contact us.

The YSL Beauty Vietnam website currently only supports delivery within the territory of Vietnam. To shop in another country, please visit the YSL Beauty website for that country.

We are sorry to inform you that a product you love has been discontinued. You can browse alternative products on our website or contact our Customer Care team and in-store specialists for personalized recommendations.

For partnership, sponsorship, or contribution inquiries, please send the details via the Contact page. Our team will review and respond as soon as possible.

YSL Beauty is part of the L'Oréal Group. L'Oréal has discontinued testing products on animals since 1989 and does not test ingredients on animals — 14 years ahead of legal requirements. The Group is a pioneer in developing alternative safety assessment methods that do not use animals.